Refund & Delivery Policy

Last updated: November 12, 2026

This policy explains how products bought from Stiffwell are delivered and when refunds are possible. Stiffwell is a Digital Shelf Lab store operated by Codigo Bro LLC. Every product is covered by a 30-day money-back guarantee, shown on its page and at checkout.

1. Delivery

All products are digital: a routine app that runs in your phone's browser and printable PDF guides. Nothing is shipped. As soon as your payment is confirmed, your access appears on screen, and we email you a link to your personal access page — usually within minutes. From that page you can open the app and download every file in your order. The same page includes anything you add to your order afterward.

Delivery is considered complete when that email is sent to the address you entered at checkout. If it does not arrive, please check your spam, junk or promotions folder, or contact us and we will resend it.

2. Refunds: your 30-day guarantee

Each product's guarantee is shown on its page and at checkout — for example, "30-day money-back guarantee" — and repeated in your order confirmation email.

You can ask for a full refund of a product within its guarantee period, counted from the date you bought that product. You do not need to give a reason, and you do not need to return or delete anything first. Just email us.

3. Technical problems

If the app does not open, a file is corrupted or a paid product was never delivered, we will first try to fix it (resend the link, restore your access, repair the file, or provide an equivalent product). If we cannot, we will refund the price of that product.

4. Consumers in the European Union and the United Kingdom

If you are a consumer in the EU or the UK, you normally have a 14-day right to cancel (withdraw from) an online purchase. For digital content delivered immediately, that right ends once delivery begins — but only if you gave your prior express consent and acknowledged that you would lose it. We do not ask for that consent: every product has a 30-day guarantee, so you can ask for a refund at any time within those 30 days. This does not limit any guarantee offered for your product or your other statutory rights.

5. How to request a refund or report an issue

Email us the details below within your product's guarantee period (or within 30 days of purchase for a technical issue):

Your name and the email you used at checkout
The product name and the date you bought it
For a technical issue, a short description of the problem

Refunds go back to the original payment method. Depending on your bank, they may take 5–10 business days to appear. If you receive a refund for a product, your access to that product ends.

6. Before disputing a charge

If you do not recognize a charge or have a problem with an order, please contact us first — we usually resolve it within 24 hours, including by refund. Charges from this store appear on your card statement as "DSL* STIFFWELL". This does not limit your right to dispute a charge with your card issuer.

7. How to contact us

Email: support@digitalshelflab.com
Phone: +1 (786) 403-0332
Address: 1057 NW 136th Ave, Miami, FL 33182, United States

We usually reply within 24 hours.